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bc211 is a British Columbia, non-profit organization that provides a free, confidential, multilingual (160 languages) information about community, government and social services in BC. As a response to COVID-19, bc211 accepts applications for the Safe Seniors, Strong Communities program, both from seniors wanting help and from volunteers willing to step up and help with non-medical needs.

Multilingual: Yes (160 languages)


Hours: 24/7


Contact: Dial: 211

              Text: 211


              Twitter: @bc211Help


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311 City of Vancouver

Help line within the City for seeking information about operations and services or to report problems.

During COVID-19 only use 311 for urgent requests or language interpretation. Otherwise use online chat and email at City website.

Multilingual: Yes

Hours: 7am to 10pm daily

           Live chat 9am-4pm


Dial 311 within Metro Vancouver. Outside Vancouver: 604-873-7000

App:   VanConnect

Web: vancouver.aspx

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If you have questions about Alzheimer’s disease or other dementias, call the Alzheimer Society of B.C.'s First Link® Dementia Helpline for information and support (toll-free):


- English: 1-800-936-6033 (Monday to Friday, 9 a.m. to 8 p.m.)

- Cantonese and Mandarin: 1-833-674-5007 (Monday to Friday, 9 a.m. to 4 p.m.)

Punjabi: 1-833-674-5003 (Monday to Friday, 9 a.m. to 4 p.m.)



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FirstLink Dementia Helpline
811 HealthLinkBC

Need help getting around Vancouver? This is an initiative of B.E.S.T. (Best Environmentally Sound Transportation) in cooperation with bc211 for telephone assistance. Also at STAR website, find transportation options: public transit, HandyDart, community shuttle services, volunteer ride programs, walking, cycling & triking, taxi & private drive services, car sharing.


Dial: 211


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Speak with an Information & Referral analyst or consult website about health care, housing, income supports, personal supports, transportation. Seniors’ services research reports and Long-term Care Quick Facts Directory. Provide feedback on seniors’ services.


Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday (except statutory holidays)



Dial: toll-free 1-877-952-3181 or in Victoria 250-952-3181


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BC Seniors Advocate

SAIL is a province-wide confidential service for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment. Seniors will receive information and support about issues that impact their health and wellbeing.


Multilingual: Yes, upon request (180 languages)


Hours: 8am-8pm  7 days/week (excluding holidays)


Dial: 604-437-1940 or toll-free 1-866-437-1940

TTY equipment: 604-428-3359 or toll-free 1-855-306-1443


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Seniors Abuse & Information Line (SAIL)

Immediate access to barrier-free, non-judgmental, confidential support and follow-up to youth, adults, and seniors throughout 24/7 phone lines and online services. The Distress Services program provides support to vulnerable individuals across British Columbia.


Multilingual: Yes (140 languages)


Hours: 24/7 distress phone line and online chat services between noon and 1:00am



Dial: Vancouver Coastal Regional Distress Line: 604-872-3311
Anywhere in BC 1-800-SUICIDE: 1-800-784-2433

Mental Health Support Line: 310-6789


Chat: Adults:  (Noon to 1am)

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Crisis Centre of BC
Ability 411

Web-based service for answers to questions and practical information about technologies, tools and equipment that increase independence and wellbeing for BC seniors, and support their families and care teams.


Multilingual: Use an online translation app



Ask a question




“Helping simplify the exchange of home health equipment for our community” with blog, resources and searchable database of equipment listings, …”facilitating safe exchanges across Metro Vancouver by creating a network of Community Exchange Zones to help us facilitate safe exchanges across Metro Vancouver.” Non-profit operated by staff and volunteers; funded by partners and donors.

Multilingual: Use an online translation app

Hours: equipment list is available 24/7 here  

Contact: online here with questions

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